Tel: +0086-180-175-638-21
Jerry@shdhh.com

Refund&Return Policy

1. Introduction

At DHH Compressor Jiangsu Co., Ltd. , we strive to ensure the highest level of customer satisfaction. As a manufacturing factory, we provide bespoke solutions tailored to each customer’s specific needs. Our refund and return policies are customized for each customer based on the nature of their contract.

2. Custom Contracts

Every customer is provided with an exclusive contract that outlines the terms and conditions specific to their order, including refund and return policies. These terms are designed to address the unique aspects of each transaction and ensure mutual agreement on all aspects of the service.

3. General Guidelines

While each contract is unique, the following general guidelines apply:

  • Eligibility for Refunds and Returns: The eligibility for refunds and returns will be clearly defined in each customer’s contract. Typically, refunds or returns may be considered for defects in manufacturing, incorrect specifications, or other issues explicitly covered in the agreement.
  • Request Process: Customers must submit a formal request for a refund or return within the timeframe specified in their contract. This request should include all relevant details such as order number, date of purchase, and a description of the issue.
  • Evaluation: Upon receiving a refund or return request, our team will review the details and assess the situation based on the terms outlined in the contract. Additional information or inspection may be required.

4. Non-Refundable and Non-Returnable Items

Certain products or services may be non-refundable and non-returnable. This will be specified in the customer’s contract. Typically, custom-made items, items damaged due to misuse, and services already rendered may fall under this category.

5. Resolution Process

  • Approval: If a refund or return is approved, we will provide detailed instructions for the next steps, which may include returning the product to us or receiving a credit note.
  • Processing Time: Refunds will be processed within the timeframe specified in the contract. This may vary depending on the complexity of the issue and the method of refund.
  • Shipping Costs: Unless otherwise stated in the contract, the customer may be responsible for shipping costs associated with returning the product.

6. Contact Us

For any questions or to initiate a refund or return request, please contact our customer service team at:

  • Email: jerry@shdhh.com
  • Phone:+8618017563821

Our team is here to assist you and ensure a smooth and satisfactory resolution.

7. Amendments

We reserve the right to amend this policy from time to time. Any changes will be communicated to our customers and updated on our website.

Stay updated with the latest from DEHAHA! Subscribe to our newsletter for exclusive insights, product launches, and industry news in the world of air compressors.

75kw DEHAHA variable speed compressor CP75M/dehaha screw compressor factory/dehaha air compressor manufacturer
DEHAHA 75kw Variable Speed Compressor
Overview A 75kW variable speed compressor provides efficient, continuous air supply, ideal for industrial...
CP55M DEHAHA 55kw Variable Speed Compressor/dehaha screw compressor factory/dehaha air compressor manufacturer
55kw DEHAHA Variable Speed Compressor
Overview A 55kW variable speed compressor provides efficient, continuous air supply, ideal for industrial...
DEHAHA 7.5kw vsd compressor/dehaha screw compressor factory/dehaha air compressor manufacturer
DEHAHA 7.5kw VSD Screw Air Compressor
Overview A 7.5kW vsd screw air compressor provides efficient, continuous air supply, ideal for industrial...

QUICK LINKS

CONTACT US

 +0086-180-175-638-21
Jerry@shdhh.com
1199 Xiyuan Road, Qidong City, Jiangsu Province

Copyright © 2024 DHH
Powered by DHH Compressor

Scroll to Top