1. Introduction
At DHH Compressor Jiangsu Co., Ltd. , we strive to ensure the highest level of customer satisfaction. As a manufacturing factory, we provide bespoke solutions tailored to each customer’s specific needs. Our refund and return policies are customized for each customer based on the nature of their contract.
2. Custom Contracts
Every customer is provided with an exclusive contract that outlines the terms and conditions specific to their order, including refund and return policies. These terms are designed to address the unique aspects of each transaction and ensure mutual agreement on all aspects of the service.
3. General Guidelines
While each contract is unique, the following general guidelines apply:
- Eligibility for Refunds and Returns: The eligibility for refunds and returns will be clearly defined in each customer’s contract. Typically, refunds or returns may be considered for defects in manufacturing, incorrect specifications, or other issues explicitly covered in the agreement.
- Request Process: Customers must submit a formal request for a refund or return within the timeframe specified in their contract. This request should include all relevant details such as order number, date of purchase, and a description of the issue.
- Evaluation: Upon receiving a refund or return request, our team will review the details and assess the situation based on the terms outlined in the contract. Additional information or inspection may be required.
4. Non-Refundable and Non-Returnable Items
Certain products or services may be non-refundable and non-returnable. This will be specified in the customer’s contract. Typically, custom-made items, items damaged due to misuse, and services already rendered may fall under this category.
5. Resolution Process
- Approval: If a refund or return is approved, we will provide detailed instructions for the next steps, which may include returning the product to us or receiving a credit note.
- Processing Time: Refunds will be processed within the timeframe specified in the contract. This may vary depending on the complexity of the issue and the method of refund.
- Shipping Costs: Unless otherwise stated in the contract, the customer may be responsible for shipping costs associated with returning the product.
6. Contact Us
For any questions or to initiate a refund or return request, please contact our customer service team at:
- Email: jerry@shdhh.com
- Phone:+8618017563821
Our team is here to assist you and ensure a smooth and satisfactory resolution.
7. Amendments
We reserve the right to amend this policy from time to time. Any changes will be communicated to our customers and updated on our website.
